![]() There are only four of them in the United States and I was lucky enough that the closest one was only a 30-minute drive away from the ubreakifix store. However, they try to avoid doing any warranty work whatsoever and told me to go to the Samsung Experience Store and see if they would repair it. I like their service as I had a phone screen before repairs with them and it was a hassle-free experience. The guy at the ubreakifix store looked at it and more or less denied warranty repair. I use my phone in harsh conditions as I need it for business. This might be also because there was some sand in there which caused the scuff marks at the edge of the case. I took my phone out of my Otterbox, which revealed some scuff marks where the cover ends on the top portion of the phone. I called them the day before and they told me they can fix it within the same day when I bring it in early enough. There was one close to my hotel and I headed over there on a Saturday morning to get my phone checked out and repaired. Samsung partnered with ubreakifix for phone repairs. I looked up the Samsung website and contacted Samsung. ![]() My device was within warranty time, as I bought it just last year. The screen itself was not damaged or deformed as it is always in my Otterbox Defender. I had to get my phone fixed as I notices some dead pixels on the screen. This is the story of my experience with them. They are called – Samsung Experience Store. That’s why Samsung has now also retail locations, similar to an Apple Store. Why? Not even Samsung could tell me when asked.Īs mentioned, Samsung likes to copy other companies, especially their biggest competitor Apple. It was possible before, but not anymore after they pushed an update to eliminate that function. The phone merged contacts because they had the same office number and now there is no way for me to split them in my phone’s phonebook app. With one of the recent updates, they removed the ability to split wrongfully merged contacts. The best example is right now their contacts app on Galaxy devices. Luckily I never put any money in there and stuck with the “big-boys” out there. If you bought movies on the platform, they are now all gone. I don’t remember the name anymore as it was many years ago, but they shut it down. Especially services, where Samsung wants you to invest in an eco-system and then a year or two later they will shut it down. Sorry to call it that way, but I try to avoid them like the plague. Samsung’s software and services are mainly crap. Then there is the downside that Samsung is copying software and services like crazy. Not only in phones but also in other devices like TVs. I do love Samsung hardware, they make undoubtedly some of the best hardware out there. Samsung is also one of the biggest smartphone manufacturers in the world and their phones run on Google’s Android operating system which I am a big fan of. May it be a refrigerator, a washing machine, laptop, TV, smartphone,… There are just so many things Samsung builds. Probably every one of us has a Samsung device.
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